InnQuest Software Release Notes and Known Issues
InnQuest User Forum |  InnQuest Support | roomMaster Edition Comparison
 
Version 17.12.75
Posted on January 8, 2020 by Christy Carnley
 
Version 17 has been released (17.12.75). Please contact your local support team for information on upgrading to the new version.

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If the issue has been resolved, simply click on Help / Check for Updates inside roomMaster to install the latest update. Current Version: 17.12
Issue  
Case
Change Date
Priority
Status
 
Version 11.06:
Common Library - Added ability to delete Email Addresses in PDF
Enhancement: Added the ability to delete email addresses from the PDF EMail Dropdown list.
  879 6/13/2006 Suggestion Resolved

Common Library - POS/Keylock Inactivity
Change: The Keylock Processor and iQ-POS Print Manager have been changed to go into a 'sleep-mode' after 20 minutes of inactivity. This change allows these two applications to take up less CPU and Disk Activity during IDLE times. Once either of these applications detect activity, they will revert back to normal operation automatically.
  851 6/13/2006 Low Resolved

Common Library - Reservation freezing on Guest Profile lookup
When entering a last name on a reservation form, and then pressing the Window TAB to go to another tab, the Runtime would fire Windows Resize events to the new window causing the system to lockup/freeze. This has been resolved by allowing the reservation form window to handle all the queued MS-Windows events before switching tabs, and then opening the Guest Profile window, getting around the freeze.
  868 6/13/2006 Serious Resolved

Common Library - Verify Control Numbers did not reset POS Check
When selecting the Verify Control Numbers option (In Setup), the control number for POS Checks would not be verified. If the user restored the tables file (or related files) and selected this option, and if iQ-POS was being used, there is a chance for Duplicate POS Check Numbers.
  866 6/13/2006 Medium Resolved

EPI - EPI QuickReceive event only waiting 1.7 seconds
Regression: The EPI QuickReceive Event (the event which waits for a confirmation response) was only waiting 1.7 seconds. Changed so all interfaces now wait a full 3 seconds and Best Western Interface waits 6 seconds. This was an issue for Squirrel, Landmark and Silverware POS interfaces which took 3 seconds to process Bill To Room requests.
  880 6/13/2006 Medium Resolved

iQ-WorldLink - iQ-WorldLink may not fire properly for inventory
iQ-WorldLink inventory may fire at 12:00 mid-night instead of desired time.
  854 6/13/2006 Medium Resolved

iQ-WorldLink - New XML Library removes Synxis Limitations
All XML documents for OTA processing were limited to 64K of data if no CR/LF's were included. The iqxml.dll has been enhanced to handle unlimited file and record sizes for OTA (GDS) reservations. The Synxis reservation pick-up is now increased from 5 reservations per load to 10 reservations per load.
  864 6/13/2006 Unknown Resolved

Main System - Added fields to the Nightly Export to XML File
Added Phone, Email, Room Number and Group Code to the Nightly Export to XML File for new integration with Guest Satisfactory Survey's. Also added Payments, Refunds, Taxes, and Room Revenue Inclusive of VAT. Important: The CheckIn and CheckOut dates have been changed to ISO (international standard) format of YYYY-MM-DD.
  887 6/13/2006 Low Resolved

Main System - Added History/Copy button to Folio Print Range
Added "History/Copy" button icon to the "Print Range" group when printing a folio. The user can now press this button and all Print Ranges will automatically be filled in with the values of the last time a folio printed and had values in these fields.
  862 6/13/2006 Suggestion Resolved

Main System - Auto-Assign feature Pass number incorrect
When running the auto-assign rooms function, it would state the max number of passes as 10 when it is actually 14. The system was assigning 10 night reservations before it was assigning 14 night reservations as well. Finally, this process was significantly made faster for the Premier Edition and a bunch of minor tweaks to make processing (Standard and Premier) better and more efficient with regards to journaling, mouse cursor, file i/o and screen display.
  869 6/13/2006 Not Important Resolved

Main System - Check ToDo's Settings and Open Options incorrect
There are some instances (depending on User Profile Settings) that "Check ToDo's at Startup" may not actually execute. This is now fixed. In addition, a change has been made that when Check ToDo's at Startup actually finds ToDo's, that it defaults to only showing ToDo's for that User only. Finally, the "Check ToDO's at Startup" option would not update the user profile when being changed from the ToDo's window.
  857 6/13/2006 Low Resolved

Main System - City Ledger Void Payment Batch error
When voiding a C/L Batch that contained Discounts Amounts or a Terms Discount, that amount would be applied to the Existing Credit of the City Ledger account causing an extra Existing Credit on the Customer record.
  889 6/13/2006 Medium Resolved

Main System - City Ledger/Direct Bill attach to Master Folio
City Ledger and Direct Bill information is now attached to Master/Desk Folio when executing a Group Checkin Process.
  885 6/13/2006 Low Resolved

Main System - Connectors would duplicate adults/child figures
Old Issue: When checking in a reservation with Connectors, the Connector Folio would use the same number of adults and children as the main room. This would cause an incorrect number of Adults/Children net total being accumulated in all reports and dayend close figures. The system will now change the adults and children to zero when creating the connector folio.
  886 6/13/2006 Medium Resolved

Main System - Dayend Close prompt to PDF Only could be incorrect
Old Issue: When running Dayend Close, and selecting "Send Reports to PDF Only", and if there was no PDF filename/options set in the Dayend Close Options, then no report would print nor would any PDF be created. The system will now show a warning to the user when checking that box and no PDF options have been setup.
  881 6/13/2006 Low Resolved

Main System - Deleting Unsent Mail is not Immediate
When writing an internal mail message, and then deleting it, it stays as a "TrashCan" status, rather than being deleted immediately ... so the sent user still has access to it. This has been changed to delete the message immediately rather than making it a trash-can item.
  873 6/13/2006 Medium Resolved

Main System - Desk Notes can revert to original text (undo)
Enhancement: Desk Notes now have "Save" and "Undo/Revert to Original" options incase changes are made to a Desk Note that you do not want to be saved when closing.
  883 6/13/2006 Suggestion Resolved

Main System - Desk Notes will now save/restore window positions
Enhancement: All Desk Notes will now save/restore to their original window positions when being closed. (saved on the workstation/user level)
  882 6/13/2006 Suggestion Resolved

Main System - Enhanced Projected Balance on Total Stay
Enhancement: Changed the "Projected Due Amount" on the F11-Total Stay Screen to appear when in a folio, even if there is a positive balance on the folio. If there is a positive balance on the folio, the Projected Amount would be the remainder of the room and tax postings and would show a due date of "Checkout".
  861 6/13/2006 Suggestion Resolved

Main System - Flat Tax Amount limited to 99.99
Flat Tax amounts indicated on accounts 105-109 were limited to 99.99 - this has now been changed to 999.99
  863 6/13/2006 Low Resolved

Main System - Group Folio when Display Dates are changed
When changing the "Display Date" on a Folio or Master Folio, and then printing the Group Folio, entries would not print properly or could be lost. In addition, the Premier Edition may not print a Group Folio properly by dropping some of the Individual Guest Folios.
  888 6/13/2006 Medium Resolved

Main System - Group rooming list feature enhanced
Enhancement: The rooming list feature has been enhanced for properties that book by room type rather than by room number. This new feature will allow the rooming list to create the reservations without assigning room numbers. There is now an optional check box for this feature and added an optional check box for "Lock Room Assignments" to mark the room assignments as locked on the reservation.
  860 6/13/2006 Suggestion Resolved

Main System - Hold Type Description not update on Profile
When selecting a Guest Profile, and the Hold Type changes, the Description field is not updated.
  848 6/13/2006 Low Resolved

Main System - Importing Room Numbers can now contain quotes
When Importing Room Numbers, from CSV format, the fields can now contain double-quotes.
  867 6/13/2006 Suggestion Resolved

Main System - Placing a room unavailable would not set end date
Old Issue: When placing a room in Unavailable Status, during an Early Checkout, the system would not assign an Unavailable Start and End Date. This would cause invalid availability if the room was then placed back in a Dirty or Vacant state prior to a forecast being rebuild. Also, the system would not record Last Changed User, Date and Time when making the room unavailable through this option.
  865 6/13/2006 Medium Resolved

Main System - Postings Amounts Entered as a Negative
Regression When adding a Transaction to a Folio or a Reservation on the Deposit Ledger, the user can enter a negative number.
  855 6/13/2006 Medium Resolved

Main System - Rate Exceptions now work for Packages
Enhancement: Rate Exceptions (on the Exceptions tab in Rate Setup) are now valid with Package Rates setup to use Wd/We amounts, and will also use the discounted amount.
  884 6/13/2006 Suggestion Resolved

Main System - Reservation (F5) screen may be slow to open
Since Version 11.x, if a site has slower networks and many gift certificates, the F5-Reservations screen may take a while to open (we've seen up to 40 seconds). This is caused by the new Gift Certificate filtering on the "By Checkin" tab.
  858 6/13/2006 Medium Resolved

Main System - Watch Folios would not highlight in Red
Watch Folio Balances would not properly color in red. (Premier Edition Only). In addition, invalid entries would not be deleted properly in Premier Edition.
  871 6/13/2006 Low Resolved

Main System - XML Export modified to use OTA Specification
The XML Nightly Export used a proprietary format that was not compatible with any other system. The XML Nightly Export has been modified to use the Open Travel Alliance (OTA) specification which is a standard hotel document for transmitting hotel reservation information.
  890 6/13/2006 Suggestion Resolved

POS - "TipOuts" now named "Declared Tips"
All "TipOuts" literals in the POS system renamed to "Declare Tips" TipOuts in the industry actually means to give 'extra' tips to bus-staff and other staff.
  876 6/13/2006 Suggestion Resolved

POS - Enhanced Delay Items window functions are static
Changed Delay Items window so user can HOLD and FIRE NOW items rather than just one or the other.
  877 6/13/2006 Suggestion Resolved

POS - Finishing split order will now print all checks
Old Issue: When splitting checks, and Finishing the order, only the last check worked-on would print. The user would have to go back and manually print all the checks. Now, when you finish the order, all the split checks will print.
  878 6/13/2006 Low Resolved

POS - POS Skin/Theme Changes
Enhancement: POS Skin Themes can now be overridden on the workstation level. See Global Settings / Backup tab in POS Configuration for more information. The number window skin has been changed for the Modern Theme as well.
  850 6/13/2006 Suggestion Resolved

POS - Quick Authorize and Hold enhanced
Quick Authorize and Hold option will now show Confirmation Prompt screen to the user.
  875 6/13/2006 Low Resolved

POS - Transaction Journal by Employee duplicate voucher
POS Transaction Journal by Employee Report would duplicate voucher if there was a Bill-To-Room transaction.
  874 6/13/2006 Low Resolved

Premier Edition - Adding IDLE/LINK Timers to all applications
Added IDLE times to all applications so the system would properly disconnect from the database at preferred times. The roomMaster 2000 application has been set to 8 hours of inactivity and the EPI, Keylock and Print Managers have been set to indefinite. See "SQL Connection Parameters" in the online help for more information.
  852 6/13/2006 Medium Resolved

Premier Edition - Connected/Active Users Enhancement
Enhancement: Added application to the connection names so user could tell not only the workstation that is holding the active application but the actual application as well. (ie: Print Manager, Keylocks, RM.NET, etc.)
  853 6/13/2006 Low Resolved

Premier Edition - Embedded SQL Report
Enhancement: Ability to write SQL Queries to create Quick Reports and attach them to Reports Menu. (Custom Reports). See online help for detailed information on this new feature.
  847 6/13/2006 Medium Resolved

Premier Edition - Speed Enhancements
Enhancement: Opening folios, filtering folios with voids and Rate Adjustment Wizards are now even faster.
  856 6/13/2006 Not Important Resolved

Premier Edition - Standardized and enhanced Connection Parameters
All roomMaster and POS applications use the standard connection screens to the database now for consistency. In addition, the connection parameters screen has been enhanced to reset and configure them when there is an issue. Finally, the online help has been considerably enhanced for Premier Edition functions including Embedded SQL and connection parameters.
  859 6/13/2006 Medium Resolved

Reports - Field lost/missing from Reservation Quick Reports
Regression: The "Assigned Rooms" Field is lost/missing from Quick Reports over Reservations
  849 6/13/2006 Medium Resolved

Reports - Inhouse names listing prints blank entries
Old Issue: The "Inhouse Names Listing" report would print blank entries when multiple sub-folios are used without names attached.
  872 6/13/2006 Low Resolved

Reports - Travel Agent Commission issues on Owners Statement
1) When selecting to Deduct Travel Agent Commissions on Owners Statement, it would only deduct commissions for the first assigned T/A on the record only. It will now deduct for both, if assigned. 2) There is an issue where as of Version 11, the travel agent commissions were being added to the commission amounts rather than subtracted which is also corrected. 3) Travel Agent Commissions were deducted after percentages and deductions, causing too much of a deduction to the owner. It is now properly changed to deduct travel agent commisison PRIOR to Deduction calculations. 4) The travel agent commission now shows the T/A Name on the Owner's Statement rather than "Travel Agent Commission". 5) Added "T/A Commission Adjustment %" option so owner would not be responsible for the entire T/A Commission causing an unfair final due amount to the owner. (See online help for more information regarding this new option)
  870 6/13/2006 Low Resolved
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